I bought a brand-new HP Envy through HP.com (in February 2018) and it was defective right out of the box, although they took a month to build it. The fan seems to be broken, it rattles, and the computer becomes very hot. I contacted HP and informed them of the issues but asked to be reimbursed locally because I need the laptop for my grad. School classes. The rep insisted it was a software issue even after I repeated the hardware symptoms of loud frequent rattling. The rep refused to do anything until I downloaded a software update for the fan (ALTHOUGH IT WAS BRAND NEW), sent out an order to send me packaging material to send it back against my wishes, then terminated the conversation.
HP is a horrible company to deal with. I hate that Apple products become outdated and the ISO eventually can no longer update, but at least their products works for a couple years unlike HP.