I send email to cancel subscription directly after receiving my first box of completely unuseable old makeup theres no other way to cancel it. I think its dome. I go into the hospital havee surgery on my spine forget about it. Come to find out they never did what i asked i find an email i never got beecause i was in the hospital when i go to email theem again bc they are trying to withdrawl money from an over drawn account. And realize they said the best they could do was give me a 15 percent discount on the next box! Cancel my subscription! Not only did they not cancel my subscription they didnt even givee me thee discount this company is thee biggest rip off ive eveer come across cancel my subscription!