Ashok G.

I had paid Visa consultancy fees to Y-Axis on 25 Jan 2023 during which a process consultant from Mumbai office of Y-Axis was appointed for relationship. After payment of consultancy fees and signing of agreement with Y-axis on 27 Jan 2023, another process consultant was appointed from Hyderabad. The details were shared with this consultant on 31 Jan 2023 and US Visa fees was paid for myself and my spouse on 02 Feb 2023 as advised by consultant.

The CGI login credentials were shared with me on 06 Mar 2023 by consultant and subsequently, on follow-up, I was informed in May 2023 as well as in Jun 2023 sharing screen shots that consultant was trying of getting appointment with US consulate.

Thereafter, the process consultant was again changed to a third consultant on 07 Sep 2023, who informed that currently the appointment was scheduled for 11 Nov 2024 and he would try rescheduling on early date as per availability. All the documents shared with earlier consultant were again shared with new consultant along with mail correspondences at his request on 03 Oct 2023.

Thereafter, I was confirmed on 28 Oct 2023 that the appointment was rescheduled for 13 Feb 2024 at New Delhi and since the same was not convenient to me, the appointment cancellation was requested by me on 20 Dec 2023 with request to reschedule the same at Mumbai as per availability of dates. The same was acknowledged by appointed process consultant vide mail on 20 Dec 2023.

Thereafter on my reminder on 15 Feb 2024 requesting present update, I was informed that after the scheduled appointment of February, the US embassy implemented new update confirming that the appointment should match with the appointment confirmation and these things are not matching with my parents' and that is the reason the appointment got canceled by the embassy side. The consultant also confirmed his trying to schedule new appointment.

However, on 20 Feb 2024 when I asked consultant to confirm validity of DS 160 and validity of visa fee receipt, I was informed on the same day that on inquiry, it was revealed that vis fee payment got expired and I have to make the payment again then only consultant would be able to schedule the appointment.

Hence, it was surprising to note that even process consultant of Y-Axis being professionally qualified for the particular business and providing visa consultancy was not aware about expiry of payment till 20 Feb 2024 and the same was informed only when I specifically asked confirmation on the same.

Hence, it is very unprofessional approach from Y-Axis to advise me to pay the visa fees again for two persons (which has now been revised).

Ashok *******965
*******@absolutesurveyors.co.in