First waited weeks for a DVD they said had in stock. On receipt of delivery Play sent the wrong DVD, which they billed me for. I sent the DVD back but they only refunded me my postage. Later I cancelled the order for correct DVD as it was taking too long.
Still waiting for Play to refund me the price of wrong DVD.
No email address to correct this. Always get a foreign Lady on the phone I find hard to understand. She says she will amend but never does. Also the calls cost quite a lot.