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Naci A.

Sweden

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Total Points
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1

1 Review by Naci

Banggood

  • Banggood

“Poor customer service and Delivery disaster”
9/4/23
Verified purchase

I ordered a drift car, a battery, and 4 wheels.
I received wheels but the package returned because of a Postnord delivery problem.
Banggood refunded my money. Then I ordered the same products again in July 20.
The estimated delivery date was 14 August and 2 Sept.
I noticed that the package was in Germany and said " It is waiting to be picked up by the local post".
But it has stucked in Germany. When I contacted customer service, they said that they had refunded the order.
And couldn't give me any clear reason why they couldn't deliver the packet.
By the way, I received another 4 wheels of the drift car.
Just now I had 8 wheels without the drift car. The customer service offered me 200 points for the compensation.
My first time shopping via Banggood was terrible.

Products used:
Toys

Service
Value
Shipping
Returns
Quality
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Helpful  (1)
Thank you
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Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

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