I have bought a Tissot watch using by Ourshopee app. After 8 month usage the strap color was fading out and I went to Tissot showroom. They say they cant replace it, only they can change the strap. Then I reported this to ourshopee and they gave me brand new watch with updated model. I really like their service. Highly recommended online portal. I have same experience with other products with noon. They did refund with deducting service cost. But they way ourshopee customer service did was professional