Audrey N.

Had to cancel my card due to these unethical bastards…never have I ever been scammed like this….HintApp is terrible.

We booked our Spring Break trip 52 days prior to our stay with points. Allegedly, rule is they cancel reservation 60 days prior or 14 days prior to your trip, whichever comes first if you do not have enough points. To me, that means we should not have been able to book the trip without sufficient points. I travel for work, and I thought I would accumulate enough prior to stay. Marriott's allleged policy is it's your responsibility, and they do not need to notify you to purchase points or try for cash + points, which we would have gladly done. We never got a cancellation 14 days prior, which we would have been okay with as we could have planned or booked directly through hotel and kept our 1 bedroom suite with full kitchen. No, instead, we got a cancellation "email" day before our reservation. We were on a beach at the first part of our spring break, when I just happened to check email. Each person gives me a different response as their rule changed March 28,2023. We fell in a strange time period, and noone will admit it. There were of course no one bedroom suites available and I was so turned off I didn't want to book another Marriott property in Savannah. We went with IHG and my F/F rate. It was amazing, yet it added a lot more $ to our trip, as it was more expensive, couldn't use points that late into game and no full kitchen. We are fortunate we found a room, as it was Spring break. When I had checked 52 days prior, they had no availability. The fact that Marriott doesn't care to admit the wrong has caused me to write this review. I have already gone on Twitter too. I am next going to start a Facebook page towards the poor, lack of customer service. How many of you could I get to join and write in on the fbook page?