Audrey T.

This site is absolutely amazing when it comes to every aspect of shopping online.
Free shipping both ways so I don't hesitate to order something when I'm not absolutely sure about the fit.
I always, always, get my merchandise on time if not early! How amazing is that.
Their Customer Service is also extraordinary. Something I think is sorely lacking today. They send emails to advise you of Order Receipt, ship date, etc, so you don't think your order fell into a black hole and no one is paying any attention.
And the Website is attractive, informative, and easy to use. More positive facets than there's room for here.
Shop Zappos for your shoes. There's no downside.

They have not shipped the purchased product within their advertised time frame. They have not responded to multiple emails as old as three business days, asking for information. Their customer service phone line says all reps are busy and please leave your name and number. No one has returned my calls in 3 days. But they have charged my credit card for my puchase!
Finally a reply. They don't have what I ordered! You would think their inventory would be linked to their order process so this wouldn't happen. I made sure to ask for a refund of the money they had already charged to my account. Let's see how long it takes them to do that.
An all round $#@% experience! Stay away!