Audrey T.

I bought 24 bags of Nusource black nuggets from University Ace Hardware in Oviedo on 4/9/2024. I paid $256.54 for them. Lowe's had them for $6.48 but out of stock. I took my receipt back to this store and spoke with Jesse who advised me that he worked 18 years at Lowe's and they don't have anymore because they were on clearance. They are only selling bulk items. Lo and behold, Lowe's notified me yesterday that they have the items in stock. It's on sale until today and tomorrow the price goes up by a dollar. I took my receipt again to this store. A female employee came and I explained about the price match. Here comes Jesse. He stated that I can't get a refund because their purchase price point is higher than Lowe's. I feel that he didn't want to loose face and he originally knew what Lowe's did and now he felt foolish especially since he wanted to impress the female who was assisting me. Why didn't he bring up the price they paid the first time. Be careful going to this store.
High compliments to the wonderful clerk at the front desk.
I'm never ever going back to an Ace Hardware Store.