I ordered in mid June. My bag got stuck in customs and was never released. I call they said give them a new address and they would ship there. Then I hear nothing from them. I called last week (the number on the email) I was told by the man that were were basically busted and their warehouse was shut down and they are in the process of reopening it. The website shows they were in fact busted by Chanel. They offered me a refund or to try letting them send the bag back out. If I dont hear from them by Monday I'm calling to get a refund.