I am shopping from Backcountry from last more than 5 years. They were really good with top customer service. I spend thousands of dollars on outdoor gear each year. Recently their customer service went really downhill and really rude. They are more focused on sponsoring youtubers and giving them free gears than giving a good customer service. I am switching to Mossejaw and Campsaver and they are way better. Moosejaw's outlet website will charge you for a freaking shipping. Stay away from Backcountry!