mack c.

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice.

To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest.

My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs.

Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service.

I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression.

I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.