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Axel M.

Contributor Level

Total Points
101

1 Review by Axel

  • Custom Offsets

12/21/20

By far the most unpleasant company I've ever done business with. 1. They messed up my whole order, order a specific order of wheels with a specific color, lug pattern, tpms, and tires. Upon arrival, the first thing I noticed was the color was wrong, second the lug pattern was supposed to be a 5x 5.5,5x139.7 they sent a 6x139.7, third there were no tpms. I find in the packing slip everything correct yet they sent the wrong stuff. On the same packing list there was a quality check list with all checks done and STILL the order was wrong. There goes to show you they don't give a damn they just have a high school dropout that can't read or write putting the crap together. Then I try and call to fix the issue and it's like no one there has a sense of urgency to get crap together and moving. The place is just pathetic to deal with and should get shut down for how horrible the service is. Buy from other sites or locally that way you don't have this issue.

* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Joey M. – Custom Offsets Rep

Axel - This situation sounds far from our normal standards and procedures, and we are extremely sorry for the multiple issues you ran into. We are unsure if this situation has since been resolved, but we will still be reaching out to confirm that one way or the other. Thank you!

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