I was unaware of all the negative reviews the company had before signing up for their laser treatments. I was so nervous, thinking that I've wasted a lot of money just to get bad results. Fortunately, so far so good. I go for my upper lip area. The office I go to is located in Florida, the visits & treatments are quick. After treatment number 5 the laser seem tolerable, It wasn't till treatment number 7 I was twisting and gripping the chair. I ordered their prescription numbing cream which definitely helped to an extent. I love the results so far, I am Afro-Latina, I've always been self-conscious about my upper lip area, as a child & into my teens my facial hair came in a bit darker and would pop through in photos. I wish I would have done this sooner as to oppose in my late 30s. The area of treatment would get sensitive & pink but only last for a couple hours at most, after that the skin is fine & back to normal. I took one star away due to the fact the laser tech I've been seeing lately doesn't really seem "warm", my questions seem to bother her & she doesn't break in between laser sessions. Every few sessions, a cool, wipe down helps tremendously. If I'm not twitching, she wouldn't realize I needed a wipe down. I've only had the pleasure of working with one laser tech who was amazing! So much so I asked if I can only book her, but of course she was already too booked & highly requested by other clients at surrounding locations, she is definitely the star of the company. In conclusion, I am satisfied with my overall experience. I just hope the results really are permanent or at least permanent enough where it does not look as bad as it first did.