Annalise P.

Beware of instacart's deceptive marketing tactics. They lure you in with a free first delivery. After placing my order, I saw that they charged $11.99 for delivery. When I called their customer service, after a long hold, the "happiness" team member finally agreed to remove the charge, like he was doing me a favor. Also, they would not honor a $10 coupon for my first time order, saying there were restrictions that were not listed in any of their marketing emails, or during checkout. Why would the shopping cart allow me to use the coupon code and not honor it after I place my order, and after my card has already been charged? Shady practices. Stay away from instacart, or be prepared for a losing fight with their "happiness" team.