That's what's happening to me with Payoneer. Each time I receive a payment, I have to claim it in order to be loaded. And it's becoming a habit now... My payments take from a week to two weeks after many complaints to the support center that never resolves anything. That's the third time that this happens. Days ago, when I talked to them through their live chat, I was asked to resend them my ID for further identification, that's what I did (I have already sent it years ago when I created my account and I really don't agree with this identification method, it could be fraudulous). They told me that it has been approved by the finance department and that I'll get my payment in two hours. It has been 2 days now and I'm still waiting. I wonder why that's happening? Normally, a verification is done once and it passes or not. If it passes, it means everything is OK. Why are they holding my payments each time I receive them. If there is a problem it could have been fixed the first time, it doesn't need to be fixed each time I receive a payment. Last, time that my payment has been pending for 15 days at least, I had to claim through sitejabber.com to get it fixed by a payoneer representative because their support center couldn't do anything just using scripted responses and talking for nothing. Now, I don't care about my funds, because I'm really fed up of this institution, I just want to know what they want from me. If they want to close my account for no reason, just do it. I'm sick of their service.
Hi Azeddine, fist of all please note that all Payoneer accounts must meet our terms and conditions. I contacted you privately to see if I can assist with your missing funds.