B. in Austin W.

Frames arrived in brand new condition and the branded case was included. But you can't order several pairs and return the ones that don't work. Cool Frames doesn't do returns! They will exchange your frames for a different pair ONE time, AND they charge a restocking fee, even on exchanges! I was shocked. It's 2024. So try on frames somewhere that charges full price and then buy them here. If you want your glasses made somewhere else, first make sure they'll accept frames purchased elsewhere.

Return policy: zero stars. Customer service gets an average of 4 because their emails were unclear (poorly written), but they were polite and extremely clear on the phone. Note their hours are Eastern Time.