A few years ago I cancelled this service with someone on their chat support. They explained that they couldn't refund but would cancel. I chalked it up to my fault. The next year my old site was Chinese adult spam. I explained I had cancelled. They said they couldn't refund but would cancel. Now this year they charged me again! They said they couldn't refund but could cancel my account. This is a scam company now. I would 100 percent avoid at any cost. I had to contact my bank and close the PayPal to prevent further charges. Nightmare company. Avails just host.