B and C L.

My husband being a professional trucker, was curtious and kept his mouth shut when continuously being spoken to in a very rude, disrespectful and ugly demeanor. Not once, but twice. We brought a load and because we own a dog and could not walk her on the premises, we dropped the trailer as told to do by staff in receiving. Trailer left was in good condition and running properly. He was told to come back and pick up his empty trailer when Smithfield called. On our return trip, he checked in at the gate and the employee there was flippant and rude about picking up our trailer because said trailer was in a door being loaded. But an alternative trailer was given. Okay. Being professional, he went on about his job to retrieve the secondary trailer. Upon inspection after hooking up to the trailer he discovers that the reefer will not run. The yard jocky told him that it has been running all day and the trailer is his problem now. Get off the phone with your company and get off the lot now. Okay, sure. Don't mind dealing with the trailer. Even though we loose time and money at loosing our dispatched load because the trailer isn't working properly. Smithfield, your employees represent and reflect YOUR COMPANY and who you are as a whole. My husband gave respect and was curtious to employees who definatly did not deserve it in return. Shame on your behavior. Couldn't even give my husband time to deal with the broke down trailer you swapped for a running one. And you can't tell me, by the yard jocky's behavior that she didn't know it as well. Once again the North is rude and the southern kindness prevails. I expected more from this business. It seems professional only goes so far in many places now a days. I was raised to do your best and stand out and always go above and beyond, in a respectful demeanor. Too bad more folks can't follow the same life outline.