Barbara H.

A minute agoNEW-Edit
Beware - do not hire this service for your loved one. This review would be no stars if possible. I hired Comfort Keepers for my 93 year old mother who was coming home from a TCU. I met with two staff who assessed my mother at the TCU. I then met at my mother's home to assess the space. I had hired a care giver to care for my mother two four shifts (morning and afternoon). The first day my mother was home I received a call forty minutes past the scheduled time indicating the care giver wasn't there. Apparently he had lost his phone, gotten lost and they didn't know where he was and when he would arrive. In panic mode I called my sister who ran over to my mom't house. At this point the care giver had arrived and claimed he had been only 15 minutes late. Now I have a care giver who has not shown up on time and lied about his arrival. I had left instructions of care for my mother including making sure she had eaten breakfast (he did not) and making sure she took her morning meds (didn't do this either). Basically none of the instructions were followed or even looked at. When my sister came at noon she said all that was given to her was a piece of peanut butter toast. My mother was charged $46 an hour for this lack of care. I have no idea what went on because no notes were ever put in the system regarding this visit. The evening of this visit my mother was re-hospitalized (not sure how much the events of the morning had to do with this but she wasn't given her med/fluids or the care she needed). I requested a refund and the company has refused. They offered a free visit. I would never put my mother at risk with this company. Obviously this care giver had never cared for anyone or been trained. If you have a loved one who needs care DO NOT contact this company.