The reason why you have such bad experience is that this company from China goes under so many different names and has the cutest clothes. The problem is that the factory has girls of all ages making the dresses and coats etc. So you might get an ok piece then you get a horrible piece but it's like playing Russian roulette you don't know what your odds are of getting a good seamstress. There are so many bad reviews, it would be better to take the picture to a seamstress and get a good product xo