Barbara K.

This review was based on the calls I made on 2/28: When trying to get a script filled, I called my doctor, cvs help desk (twice) and my pharmacy. I was told by ALL the my medication would be filled 2/29, that there where no issues with it going thru on 2/29. So want to pick them up and the prior auth was not approved. Insurance has confirmed the second prior auth was actually not in the system yet. I'm very frustrated that no on acted with on my issue with anything like urgency. It feels like they were just bored.