Barbara S.

We are a german family interested in history and especially in civil war. We were looking for actual and historic flags for indoor use, but they had to be of cotton quality. They could not be found in germany, so we ended up at the online shop of ultimate flags. The variety of all types of flags was overwhelming, it was very hard to choose between and yet there was another one and yet another that found the way to our cart. First there was a shock at the checkout because of the (automatic calculated) shipping rate for overseas delivery. We were very short before cancelling it all, but i had the idea of writing a mail and asking for an individually calculated shipping rate. That was when their service really started. We got a very polite mail of Glenn who suggested a quite fair deal. The parcel arrived after some complication at the german customs office who somehow managed to read the correct adress wrong. But at least we got the parcel. None of the items had been damaged on the long journey, Glen you did a great job of packing! The quality of all the flags is this: Quite solid cotton material, exquisite sewing and true colours that will surely last for years and years. Excactly what we had hoped for and absolutely worth the waiting time. While waiting, best of all was Glen. He stayed in contact whith us via mail and gave us the true feeling that this delivery to europe was special for him. But I am sure that these folks do their very best for every single customer!