Not one, but two Bissell carpet cleaners didn't work and Bissell wouldn't refund my money. I bought an inexpensive Bissell carpet cleaner through Amazon. Because I was taking care of my invalid mother, I did not open the package until after Amazon's return window had closed. The machine did not work. I contacted Bissell and they said they would replace the machine and sent another inexpensive machine to me, and not only did it not work, it left a streak of dirty water and some sort of rubber on my carpet. I contacted Bissell again and asked for my money back. They refused. They said they would give me credit off of a more expensive machine, but I would have had to spend a considerable amount of money to get the equivalent discount off of the purchase price. They offered another inexpensive machine to be sent to me, or I could return the machine to them with documentation proving that it had damaged my carpet and they would consider if I had a claim. After months of emails back-and-forth to Bissell and since I didn't have any faith this would go positively for me I refused. I filed a complaint with the Better Business Bureau and they contacted Bissell immediately, and Bissell offered me the exact same options that they previously offered me. I refused them again and the Better Business Bureau closed the matter. Bissell's excuse for not refunding my original $100 was that I did not buy the machine from them. Since they made the machine I would think they would stand behind it. They will not.
Hi Barbara,
We are sorry to hear you don’t think we are a fair site. The auctions are very unpredictable so it’s possible for the same item to sell one day at a very low price and the next day at a higher price - it just depends on how many people are bidding in the auction that day. Also, it’s worth noting that the majority of people who don’t win use the Buy it Now to get their bids back. This means we don’t keep the bids and therefore don’t make the amount of money as you listed in your examples. We are however a business which strives make a profit in order to exist so that we may continue to provide numerous opportunities for people to have a fun shopping experience and get a good deal.
We do provide everyone with a full money back guarantee on their first purchase within 90 days and every auction has the Buy it Now option to get bids back to try again. Other bids however are not refundable after they have been used or recycled through the Buy it Now system.
With the way our current auctions work there can only be one winner per auction. Therefore, we recommend people to bid on items they are prepared to buy in case they don’t win. As you know by doing this you can get back the bids used in that auction.
We are very happy to help answer any questions you may have regarding our service so please don’t hesitate to reach out.
Sincerely, David