I received a unique, friendly, email when my order was received and then shipped, then not a word. I was happy when my books arrived safe and sound, within the stated 21 days, at Christmas time, in a pandemic from a foreign country! I will buy books from them especially as they use some of their profits to send books to places that need more books!
Tip for consumers: no updates are emailed as to where your books are, as they make their way through the mail system from them to you.