I bought Alaska Air tickets for myself and my family through this site, as I could get the time/days I wanted that I couldn't find on the Alaska site. Then my son died. Alaska Air graciously said they would refund his ticket fully and that of his girlfiend, but that I needed to get a "OSI" from the vendor (airfare.com) validating that I had paid for the tickets. Email never answered. Called. Endless time on the phone. Bad English accents. No understanding of what an OSI was. Wanted $200 to do the transaction.
Oh yes - their printed itineraries SUCK. STAY AWAY -FAR, FAR AWAY