Barry B.

After 2 years of generally decent service, I decided to cancel my subscription today. I have not received a paper in 10 days and every day, I call their customer service department and speak to a representative. Every discussion ends up the same way. They state that they will have the carrier deliver a paper later in the day or I can receive a credit for the day. They also state they will contact the carrier to get the situation resolved. When you ask to speak to a supervisor, they state that one will call me back. Unfortunately, I never get a call. When you ask to hold for a supervisor, you get disconnected. They are a frustrating company to deal with.