Barry P.

I have used Alpharooms many times over recent years however my trip in Dec. 2020 will be the last time. Accommodation and transfers were booked with Alpharooms and unfortunately the airline changed the flight day. We contacted Alpharooms to request a change of hotel to airport transfer which they agreed they would arrange however they failed to do this so no transfer turned up. We contacted customer service and were told to take a taxi at our expense (1 hour taxi journey) and claim it back on our arrival in the UK. Several emails and a letter have failed to bring a response or the refund. Don't waste your money booking with this company as they will not refund if there is any problems.