Well i have the same problem paid the $29.99 which turns into $50 nz and got the same result had a problem trying to get the product installed but with the help guide i finally got it to work with great disappointment just to find i still have the same DLL problem missing file so the product is just a scam. You can do a scan it come up with warnings, the fix, and do another scan and you end up with more warnings absolute rip off