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It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion.
In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least.
Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad.
Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating.
Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
Tip for consumers:
Don't blow up and toss them under the bus just because things seem new or different. Call their tech support and give them some kindness and you'll get the same in return.
Products used:
We were using JIVE's VOiP service. It was acquired by LogMeIn and we are now using the same VOiP and PBX with SoftPhone apps effectively. Well done.
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LOGME IN SMELLS GOOD ITS A REALLY NICE PERFUME, I LOVE IT, WHERE DO U SALE MORE FRAGRANCES,...
