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Booked online using their website, paid up front of course $204.00 and when I received their booking email it had me checking in on the 1st instead of the 2nd. I called them talked to customer service and they allegedly "fixed it". The next confirmation email I received from them noted that I was checking in on the 2nd.
I call the hotel to confirm my reservation on the 2nd and they showed me checking in on the 1st. Customer service at Reservations.com didn't fix a D^mn thing! Now I'm out the 204.00 due to their "policy".
Extremely dissatisfied with this group and will be spending the rest of the day writing bad reviews about them and their customer service.
Would recommend using a better know booking site in the future.
Tip for consumers:
Don't use them, stick with Expedia or better known booking site.
Basil W.'s review of Reservations.com earned 2 Very Helpful votes
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