Complete scam. No way to download photos once they are posted, only through purchasing a photo cd. Unsubscribed, but kept being billed TWICE each month. Tried to unsubscribe again, but the account had already been deleted, because I UNSUBSCRIBED! Tried to submit a trouble ticket, but only "premium" members can submit trouble tickets. Since I had already unsubscribed, I no longer had a valid login. Zero contact information available; if you don't believe me look for yourself. AMEX reversed the charges and had to block them from the card to get their charges to stop posting.