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We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.
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As long as I returned every piece of the product they provide a full refund. And they threw in free shipping because it was the first time I ever returned anything to them.
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