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I ordered a pair of designer shoes on clearance.
What I received was a used pair of shoes in the wrong size in some random other designer box. There was no new shoe packing, just slung in a box that did not correlate with the shoes
Appalling customer service follow up. Ruined them needed for event. All Saks off 5th agents offshore say that Saks does NOT have US contact that Saks off 5th corporate is now in Philippines! And sadly we all know how frustrating it is dealing with the customer service offshore. When calling a store the staff confirmed that!?
Saks off5th is a US based corporation!
Apparently they have their offshore 3rd party contractors and domestic store staff lie about the corporate location in an effort to shield the executive management from any sort of accountability.
Stay Away...
This is classic bait and switch
Trying to fraudulently pass off used merchandise on unsuspecting customers. Additionally trying to correct they turn into a maze of deception.
Tip for consumers:
That they misrepresent the merchandise as NEW
No quality control the merchandise even if it had been new (it was not) was the wrong size!
No US based representatives if you have a problem you get the complete run around from agents that barely communicate english effectively.
Products used:
Shoes
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Empty.
I used to order from off saks frequently and never had an issue. But I returned three things two...
I ordered four items but only received 3. I contacted Customer Service for an investigation and...
