Ben C.

Had a parcel picked up and sent out for delivery the next day, only to find that on the tracking it said that it was undelivered, even though I was home. They then tried a few hours later and had the same update. When this happened I sent an email enquiring about the issue. The following day they tried another 2 times, both with the same outcome. Getting pretty frustrated, I wanted some contact with Sendle as they had not gotten back to me, only to find out there was no phone number to call! I sent a message to them through Facebook but still no response. It was only after I had publicly commented on their Instagram post that I had any sort of contact with Sendle, days after the first contact I had made. Finally got to emailing them, and was then told it would take 1-2 days to re-deliver the parcel. I asked if there was any way it could come before the weekend as I had been waiting for days at this point, and their response was that there is no guarantee. I finally got my parcel today, after the 5th attempt and 6 days after the first delivery attempt when it should have arrived. Do not use Sendle, if anything goes wrong with the delivery process, their customer support is very much lacking, with no phone number to ring, no response from direct messages, and an email turnaround time of 2 days, unless you negatively comment on their Instagram post like I did (and many others too. It seems I am far from the only person with this sort of issue with Sendle).