Ben H.

I ordered a present for my Daughters birthday and we are now 2 weeks from the order being processed and it still hasn't been dispatched. The item was in stock and the I paid for shipping. After enquiring the reason they gave me was "Every order is different and some do take longer than others to pick and pack." A skateboard in-stock takes longer to pick and pack? This is a generic scripted response with no customer service attributes.

Hobby Warehouse did offer a refund but I think after waiting two weeks and my daughters birthday is in 3 days it's absolutely pointless as nowhere else will not get it delivered on time... I'll just have to wait and let her know.