Benjamin S.

Absolutely disgusted with my experience with this company! Firstly, they took my money from the credit card with a promise within 24 – 78 hours to provide a tracking number. After waiting a week without receiving a tracking number, I looked for ways to contact them, and finally contacted them via email. It took them about another week to reply only to say they didn't have the suit that I ordered but presented a photo of another suit without any details as a replacement. With no details, I tried to look it up on their website and couldn't find it. I went back to their website again and found another suitable replacement. I replied again to them. After almost another week without hearing from them, I sent them another email asking whether they had shipped my garment or not.
I didn't receive any reply from them, so I contacted my Credit Card company and opened up a fraud request against them. While the fraud department was conducting their investigation a package finally arrived. It wasn't what I ordered.
I contacted them again, to see if we could work out some kind of amicable agreement. Their canned reply was that I could keep the garment and they would issue a onetime $25.00 credit to my card.

Forget about trying to call them on the number supplied. It has a canned message on it about all customer service agents are busy servicing (Scamming) other customers, and the best way to contact them would be via their email address, then it hangs up.
If you're considering ordering from Men's USA for ANY reason, I would strongly advise you to reconsider. This was such an unbelievably terrible experience that I'm still not 100% sure it's not an elaborate practical joke. It took a total of 25 or more days to receive the suit.