Ben M.

After searching a few companies online I thought Atlas looked like they were offering a good deal and made a booking with them. I paid the extra premium so that if I cancelled my booking, I would not be charged anything. Upon cancelling my booking, they charged USD60 to my card (even though it clearly flashed up on my screen that they would not charge me anything). Then they argue over and back on email with me and treat me like I am the dumb one! On top of that, they passed on my mobile number to an external supplier to try and get me to do a booking with them! I have complained again to them but I am sure they won't care. Best to avoid these 'cheap' companies as there is no such thing as a good deal! I'll be sticking with Europcar / Hertz direct anymore.

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After searching a few companies online I thought Atlas looked like they were offering a good deal and made a booking with them. I paid the extra premium so that if I cancelled my booking, I would not be charged anything. Upon cancelling my booking, they charged USD60 to my card (even though it clearly flashed up on my screen that they would not charge me anything). Then they argue over and back on email with me and treat me like I am the dumb one! On top of that, they passed on my mobile number to an external supplier to try and get me to do a booking with them! I have complained again to them but I am sure they won't care. Best to avoid these 'cheap' companies as there is no such thing as a good deal! I'll be sticking with Europcar / Hertz direct anymore.
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