The resume and cover letter they wrote me was definitely a huge step up from what I had before. I know different writers have different writing abilities, so I can only really speak about the writer I was given - but she truly did a great job with the resume I sent her in the intake form. I was a little worried at first cause she responded outside the 24 hour window - but afterwards everything was smooth sailing and she provided a lot of other advice for me in regards to my job search.