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Had previously purchased a couple of rugs with great success, but recently purchased 2 more that colors were not what picture showed and when I contacted to return I was told it was $100 charge to return their rugs. I do not have an issue paying for a returned item I was not satisfied with but these charges are outrageous and I was told too bad, that is their policy and they did not care. NEVER buy anything from this company again!
Ben Z.'s review of Rugs Direct earned 2 Very Helpful votes
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Just go somewhere else! I canceled an order from a competitor because it had been on a back order...
Poor customer service follow up, terrible nonexistent return policy, dirty or damaged...
