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Horrible, horrible customer service. I just opened a charge card with Brylane home and I will be canceling it as quickly as I opened it. The staff is rude and arrogant, no compassion or understanding. They seem to enjoy saying "No" to you. I need to return a comforter which is too short for my queen bed. After several phone calls I learned that I would have to pay $9.99 return fee in addition to paying for my own shipping to return the item. They already charged me $16.99 to ship the article to me. When you add up
The cost, it's half of what I paid for the quilt. This is insane! They need to emulate places like Wayfair and Birch Lane who bend over backwards to help you with these types of issues. Remember the Latin phrase, Caveat Emptor! (Let the Buyer BEWARE).
Tip for consumers:
Don’t buy from Brylane home!!
Products used:
Sent back what I ordered.
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I ordered a gravity chair last year from this company from one of their mega deals that cost 80...
Be very aware paid my bill in full last November and just recently found out they were charging...
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.