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They have a new website, unable to find my pension with them for 20+ years.
Emailed them, they agree it can't be found on but offered no solution.
Phone them, they found it so I'm waiting for the statement and other information I requested. This normally means a wait of 14-28 days but they often don't send information requested.
All in all they and the website are the most inadequate possible.
I have had 2 Financial Services Ombudsman claims against them found in my favour.
FIND AN ALTERNATIVE PENSION PLAN.
Tip for consumers:
it's useless
Products used:
financial services, pension
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Empty.
STRAIGHT AWAY = over 8months! I have had a complaint about the non existant service my letters...
