Beth r.

I am officially done shopping with juicy couture online. I am loyal to other sites and receive great product quality as well as excellent customer service. I decided to try out Juicy Couture hoping I could add this site to my list for my daughter and myself. On several occasions I have ordered when they offered some type of special promotion and on most occassions I eventually received an email saying that my order has been cancelled because the items are no longer in stock. Well if the items were not in stock when I ordered them then WHY are you offering them on your site? Why not say they are backordered? They do offer backordered items but this was not the case with the items I attempted to order! I refuse to believe that this company is so ridiculously unorganized or that their tracking system is off. It is very unprofessional and their customer service reps are not helpful at all either! I received the items that were not on sale in those orders so I am starting to believe this is a marketing ploy to get customers to order. I do a lot of online shopping and I have never experienced this before. When I place an item in my shopping cart and pay for it, I expect to receive that item unless it is a noted backordered item! Oh and not to mention another time while I was shopping with Juicy online, my entire shopping cart was emptied right before I headed to checkout. Luckily the items were still available and I proceeded to put them in my shopping cart for a 2nd time BUT a week later I received an email stating that my order was cancelled because the items were no longer in stock. I'm DONE!