Beto G.

E'trade's app has a virus and their overall system a major COSTLY glitch - When I try to sell specific Lots, the APP overrides my selected LOT then proceeds to randomly Sell a "First in First Out." When I swap the Lots in the "Gains and Losses" page, E'Trade's system again OVERRIDES my selected Lots and reverses them within a day. It has been confirmed by two associates that reversing the Lot Swaps is a known issue yet they have not fixed the glitch. I have spoken to 2 supervisors and several staff but they're so "swamped" that it's taking them OVER a month to correct the problem. As a result of this glitch, I ended up with a Deferred Loss of approx 9K, then changed to 7k and now it's down to approx 4.5K. Because of this ongoing glitch, I have avoided trading and am constantly taking screenshots of my transactions as a way of documenting the problem. This has costed me a lot of trading hours (aka money), that I am seriously considering moving to Charles S BUT the headache of transfering my account and learning a new system is paralyzing. No major financial institution should have these type of glitches.