The process to get a birth certificate with onlinevitalus is very easy and clear, as long as you follow all the instructions. The customer service was supportive and clarified all my doubts. It took 4 business days. If needed, I would use them again. If you're wondering, yes I am a real customer. I see that most of the times people just complain. But come on, if you're satisfied with the service, you should say it too. That's why I am writing this review. Maybe it can help future customers that aren't sure if this company is a good one. Trust me, it is.