I purchased a new laptop on the Lenovo site in November of 2023. It would not turn on when fully charged. Lenovo sent me a new computer and told me to return the one I had. I did. The second laptop came with the wrong power cord. I called Lenovo; I had a 12-month warranty. They told me I purchased my laptop from Mexico so they couldn't help me. WHAT? They sent it to me. Finally they figured out that the serial number on this computer did not go with the product I had. They gave me the serial number they found when signing in to the backend of this laptop. So, I called support to get the power cord, and they told me this computer was not under warranty as it was sold to me "as is" No. I purchased a brand new computer for $1900. Filing small claims on Monday.