I had very important papers to fax so decided to use metro fax. After many tries and it would not work, i tried many, many times to call but could not get an answer. I tried to cancel on their web page but it would not work. After persistent calling for 2 months I finally said to the recording I was interested in getting metro fax and someone was on line right away. I finally got it cancelled but they would not refund the 2 charges while I tried to get someone to help me to no avail. It doesn't work and they are crooks. And rude once they found out I wanted to cancel something that never worked and was useless.