Betty H.

I have read some of the reviews on this site and I am having the same issues that they have all stated. I placed an order that was supposed to have shipped out on Dec. 2. well 21 days later and nothing. I have emailed and sometimes I get a robot like response. I ordered 4 keepsake ornaments for my pastor's wife, her sisters and her mom for the loss of grandfather and father. It is almost Christmas and still nothing. Fell like I have been ripped off. I sent them an email saying I was going to contact the BBB and Attorney General. They blocked me being able to check the status of my order. I wrote a review and then I could check it again. The up dated shipping says it arrived in STL on Dec. 16 at 4:46 am and departed from Des Moines Iowa on Dec. 16 at 4:51 am. really... Dec. 20 says " in transit, arriving late" and that is the last update. I sent an email this morning and it says don't expect a reply for a few days be cause of lots of emails coming in. So I am out over $50 and still have nothing to show for it. My order number is ******* Personalized Mall, in case you care. The least they could do is apologize and reship. Feel like I have been had. Very sad... this was supposed to be a very special gift.