Fine until you try and return something. My horses rug fell apart after 2 days and I couldn't get a reply for 4 months. After threatening litigation they eventually replied only to tell me I had to have it cleaned and shipped back to them as they couldn't possibly handle anything that had been near an animal!. From their language I know I wouldn't have got a refund even if I had it cleaned and shipped back (which I wasn't going to do). I sued them and got a county court judgement