Beverly H.

I have been a member of Billion Graves Plus three years and find it useful but then I noticed they charged a credit card when the subscription wasn't due for 5 mos. Trying to get issue resolved impossible. Everytime you try to tey to their nonsense response they send an auto reply saying they closed the ticket and if you want to reopen it to ret to message. When you reply they just send you another form message stating the same thing. First of all, their response said it must have been because I used a different email. What does that have to do with anything, I only gave them one credit card to charge and all of their notices came to the correct email. Second, the renewal was supposed to be $17 when due not the $24 they charged. They hide behind their "no refund" policy to cover their mistakes. I have now canceled my subscription so they can't charge me again and they sent a notice admitting it wasn't due for renewal yet and I could still use it yet they won't refund the extra renewal they charged in error. Terrible company to deal with. Beware.